Practice Information
Important information about our practice, policies, and services to help you prepare for your visit.
Opening Hours
Regular Hours
- Monday - Friday 8:00 AM - 6:00 PM
- Saturday 9:00 AM - 1:00 PM
- Sunday Closed
Emergency & After Hours
Medical Emergency
Call 000 for life-threatening emergencies
Urgent Care
Call our emergency line for urgent after-hours care
Fees & Billing
Bulk Billing
We bulk bill most consultations for patients with a valid Medicare card. This means no out-of-pocket costs for eligible services.
- • General consultations
- • Follow-up appointments
- • Telehealth consultations
- • Most preventive care services
Private Fees
Some specialized services may incur additional fees. We'll always discuss costs with you before providing these services.
- • Travel medicine consultations
- • Some specialized procedures
- • Non-Medicare eligible services
- • Private health insurance claims
Telehealth Services
Remote Consultations
We offer secure telehealth consultations for appropriate conditions. These consultations are bulk billed and conducted via our secure video platform.
Suitable for:
Follow-up appointments, prescription renewals, general health advice
Not suitable for:
Physical examinations, urgent medical conditions, first-time consultations
How to Book a Telehealth Appointment
- 1. Call us at (07) 3000 0000
- 2. Request a telehealth consultation
- 3. We'll send you a secure video link
- 4. Join the consultation at your appointment time
Practice Policies
Appointment Policy
- • Please arrive 10 minutes early for your appointment
- • Bring your Medicare card and any relevant referrals
- • 24-hour notice required for appointment cancellations
- • Late arrivals may result in rescheduling
- • Emergency appointments available for urgent conditions
Privacy & Confidentiality
- • All patient information is strictly confidential
- • We comply with Australian Privacy Principles
- • Medical records are securely stored and protected
- • Information is only shared with your consent
- • You can request access to your medical records
Prescription Policy
- • Prescriptions are provided during consultations
- • Repeat prescriptions may be available via telehealth
- • Controlled medications require in-person consultation
- • Prescriptions are sent electronically to your pharmacy
- • Please bring a list of current medications
Accessibility
- • Wheelchair accessible entrance and facilities
- • Accessible parking available nearby
- • Hearing loop available in consultation rooms
- • Large print materials available on request
- • Interpreter services can be arranged
Health & Safety
COVID-19 Safety
We maintain strict hygiene and safety protocols to protect our patients and staff.
- • Regular sanitization of all surfaces
- • Hand hygiene stations throughout the clinic
- • Social distancing measures in waiting areas
- • Mask requirements when recommended
- • COVID-19 vaccination available
Vaccination Services
We provide comprehensive vaccination services for all ages and travel needs.
- • Childhood immunizations
- • Annual flu vaccinations
- • COVID-19 vaccinations
- • Travel vaccinations
- • Adult booster vaccinations
Questions About Our Practice?
If you have any questions about our policies, services, or need to book an appointment, we're here to help.